Dear Ballers,
We have identified the following issue with the Best Seller Fan Box event:
The Guaranteed P5 Character count is not accumulating for some users.
Our development team is actively working on a fix, and we will provide a separate notice once we are ready to perform maintenance and apply the patch.
Fix Details:
1. Affected Users:
Users whose Guaranteed P5 Character count did not accumulate.
Users who have not pulled a P5 Character from the Fan Box event.
2. Fix Implementation:
Your previous pull count will be properly applied to the Guaranteed Count system.
If you have pulled 125 times or more, you will receive your selected P5 Character.
Please note that if you have already obtained a P5 Character from the event, the Guaranteed Pity System will be locked automatically. In such cases, we will not adjust your Guaranteed Count, as the system is already closed.
We are working to resolve this issue as soon as possible and sincerely apologize for any inconvenience caused.
Thank you for your patience and understanding.
- 3on3 Freestyle Team
Dear ballers,
We sincerely apologize for the inconvenience caused by the Xbox update delay, which affected smooth gameplay.
The build has now been released, and you can access the game again.
We apologize once again for the inconvenience and will do our best to ensure a smooth gaming experience.
Thank you.
- 3on3 FreeStyle Team
Dear ballers,
We would like to show our sincere apology regarding delay of the Xbox update.
This issue is due to the update build has not been processed by Xbox Store and we have to wait until the build is released.
Please note that we are unable to open server until new build is released.
Dev is currently waiting to open the server as soon as the build is released.
We truly apologize for this inconvenience.
Thank you
- 3on3 FreeStyle Team
Dear ballers,
We have fixed the issues that occurred after the update and sincerely apologize for the inconvenience.
Please check below for the details.
[PS - Stat Boost Event Issue]
The following issues occurred due to an error in the PS Stat Boost event:
- Missions automatically completed without any progress.
- Unlocked rewards could not be claimed
To fix this, we made the following changes:
- All Stat Boost mission progress has been reset, regardless of the previous progress before maintenance
- Players who completed the Stat Boost missions properly before maintenance will keep their progress
During the reset process, all missions except for the 'Upgrade Nathan's Prestige Mission' have been reset, so players need to complete them again.
We sincerely apologize and ask for your understanding.
For Nathan-related missions, progress will automatically update based on Nathan’s current level when logging in.
[Steam - Point Bundle DLC Issue]
The prices of Ultimate Point Bundle DLC ($79.99) and Premium Point Bundle DLC ($29.99) were incorrectly set. To resolve this, we took the following actions:
1) Players who purchased the Ultimate Point Bundle for $29.99
- Requested a refund through Steam.
- Retrieved the incorrectly purchased DLC.
2) Players who purchased the Premium Point Bundle for $79.99
- Provided additional items to match the Ultimate Point Bundle
- Adjusted the 'Cumulative Payment Event' score to reflect the correct DLC price
To allow players to purchase the corrected DLC normally, we reset the purchase limit.
Since Steam handles refunds, the process may take some time. We appreciate your patience and understanding.
We sincerely apologize for the inconvenience and will work to prevent similar issues in the future.
Thank you.
Dear Ballers,
Currently, wrong DLC thumbnail is shown in Xbox Store for following items:
- Nathan Efficient Pack
- Nathan Character Pack
- Nathan Challenge Camp
We are currently fixing the thumbnail image and this work will be done within few hours.
Please note that only thumbnail image is displacing wrong image and rest parts (price & description) are correct.
We advise you to please refer store description before making purchase.
Sorry for the inconvenience.
Thank you!
~ 3on3 Freestyle Team