Fan Box Guaranteed Count Issue

​Dear Ballers,

We have identified the following issue with the Best Seller Fan Box event:

The Guaranteed P5 Character count is not accumulating for some users.

Our development team is actively working on a fix, and we will provide a separate notice once we are ready to perform maintenance and apply the patch.

Fix Details:

1. Affected Users:

Users whose Guaranteed P5 Character count did not accumulate.

Users who have not pulled a P5 Character from the Fan Box event.

2. Fix Implementation:

Your previous pull count will be properly applied to the Guaranteed Count system.

If you have pulled 125 times or more, you will receive your selected P5 Character.

Please note that if you have already obtained a P5 Character from the event, the Guaranteed Pity System will be locked automatically. In such cases, we will not adjust your Guaranteed Count, as the system is already closed.

We are working to resolve this issue as soon as possible and sincerely apologize for any inconvenience caused.

Thank you for your patience and understanding.​

- 3on3 Freestyle Team